How to Deal With Clients Who Question You

What do you do when a client questions your advice or tells you that AI gave them a different answer?

Sometimes the issue is simply a communication breakdown. Other times, clients may be working with incomplete information or relying too heavily on AI.

The key is to stay confident, clarify what they actually need, and remember that you don't have to keep every client. As AI becomes a bigger part of how clients research and make decisions, accountants need to be prepared to confidently explain the value of their expertise.

Watch the full video.